Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Resolution Guarantee

  • Our team of specialists will try their best to answer to your support needs within approximately 1 hour. If, however, the difficulty you have encountered needs the help of the Administrators’ =Team,= we are going to address the ticket to the administrator on duty and will submit a comment to tell you.

  • Top quality support service

  • Professional Technical Assist Service

  • We offer round the clock tech help via a super–fast ticket application included in your Control Panel. You could e–mail us at any time about any of the applications that come pre–configured on your virtual server, this includes the chosen Linux OS, the server admin panel and our in–house produced Site Control Panel.

  • Intuitive help center

  • An Educational Help Section

  • In the Site Control Panel that comes completely free with the virtual server, you will discover an interesting Help zone, containing all you should have knowledge of when maintaining your sites and software packages. We have incorporated a wide array of how–to reports and video training that display the common web site administration tasks in an easy to read form.