1 hour ticket response
Fast support is our major task and that is why we’ve got a team of competent customer support engineers who are prepared to offer a swift solution to any question that you could have. Simply open your customer support ticket from the Site Control Panel and we will reply back to you within 60 minutes in the worst case scenario. Actually, we work hard and aim for a 20–minute customer support ticket response time.
An Outstanding Customer Support Service
Our customer care team representatives have significant experience in the Linux shared hosting sphere and are capable enough to come up with a fast answer to your problem. If, however, the issue at hand is not within the competence of a technical support engineer, the helpdesk ticket will be forwarded to a programmer or administrator for further assistance.
An Intuitive Help Center Section
To help you get a quick hint on how you can use a certain service, we have integrated a truly user–friendly Help Center section in your Site Control Panel. You can search through an enormous selection of web hosting account management articles and website management articles, take a glance at the F.A.Q. library or check out our instructional video tutorials.