Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be attended to in no more than 1 hour after the support ticket or email has been received. If your issue requires further assistance from an admin, we will forward the support ticket or the email to the person in charge, in a timely manner then leave a comment to notify you that more time will be required for finding the optimal solution. And if you make use of the Administration Services package, all of the tasks included there will be completed whenever you desire.
A Top–Class Tech Support Service
- We’ll be online for you 24x7 to answer any queries that you may have pertaining to our Site Control Panel and any of the applications that we have installed for you on the server. If you also need help with server admin procedures, order our Administration Services package, which includes data backup space, weekly Operating System updates, server monitoring and restarting services, plus software installation and problem troubleshooting services.
A User–Friendly Help Section
Our Site Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its features is a rather convenient integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. The majority of how–to articles also video versions that show all the operations that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.