The client support that you'll get from your shared hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical issue with an active account. Timely and correct info regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual web hosting supplier and not from some reseller. When you purchase a hosting account from a company that doesn't own its servers and it cannot access them immediately, it's very likely that you'll wait for a few days to receive an answer to any kind of query, so your web sites may remain offline for quite a while. However, a company that provides numerous means of communication and has a tech support crew available at any time can assist you right away and help you decrease or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance right away, that's why our shared hosting
services include 24/7 tech support and various options for contact. In case you do not have an account yet, you can call us or take advantage of our live chat and consult with a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up ordering a service which you can't use. If you already have your account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers out there, we answer to all the tickets within an hour, so you will not need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server
that you select, you can reap the benefits of our 24/7 technical support services even on public holidays. All of your websites will be available at all times and so will we. With various connection options, you're able to select the optimal way to get in touch with us and learn more about our services in case you don't have an account yet, or ask for assistance in case you're already one of our customers. You will be able to call us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with 1-hour answer time warranty, although it hardly ever takes over 20 min to receive assistance whatever the nature of the problem. With our customer and tech support services, we are available for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS
Each virtual private server
plan that we provide includes 24/7 customer and technical support, which means that if you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can get in touch with us at any time, even weekends and holidays. For your benefit, we offer different means of communication - phone support with several local numbers internationally, live chat, e-mail messages as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical matters since it is easier to keep track of what is going on. The maximum guaranteed response time for all the emails and tickets is one hour, but it hardly ever takes that long to get help. If you acquire the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software matters.
24/7 Customer Support in Dedicated Hosting
All dedicated server
packages that we supply come with 24/7 support through different means of communication and with a 1-hour max reply time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you'll be able to call one of the local numbers we have around the globe or you can use our live chat support and consult with a live representative. For entirely technical problems which require the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, because all these channels are more appropriate to track a given matter. The response time for them rarely is more than half an hour, so that you can forget about waiting for a whole day so as to get help. Our support service is available for any kind of server-related matters, as well as the pre-installed software. In case you need assistance for third-party applications, you can consider adding the Managed Services upgrade that we provide with all of the plans.