Although this is not the mainaspect to distinguish a trustworthy shared hosting provider from a bad one and a reseller from an actual provider, being able to call and consult with a live person is a sign that you aren't using the services of a one-person company and that you will be able to reach someone whenever you need support. The telephone support for hosting services may range from basic to expert, so the problems that can be resolved through a phone call vary depending on the specific supplier. In the general case, these matters are simpler and include billing or 1st level tech issues because more difficult matters usually need a support ticket where both you and the sysadmins can follow the proceedings with a given issue. Nevertheless, having the option to call your service provider will save you a lot of time and efforts for the numerous tiny problems which will eventually appear at the time you manage your hosting account.
Phone Support in Shared Hosting
In case you decide to use one of our Linux shared hosting
, you can contact our customer support team via phone for 14 hours every day. We will assist you in choosing the best package for your websites since we think that it is better to discuss such matters with a live person. In case you already own an account, we're able to help you with all your sales/billing questions as well as general matters, even with some tech matters which do not involve a lot of time or escalation to an administrator since it'll be more convenient to open a support ticket for time-consuming matters so as to have the communication in one place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk with one of our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to assist you if you have any questions about the semi-dedicated server
plans that we provide. Whether you need to know more about our packages, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more technical troubles could require a support ticket to give time to our tech support team to analyze, we can help you with numerous tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. In case you're in a different country, we have an international number where you can reach us.