If you ever have any enquiries with regard to the web hosting service or you encounter a problem with your websites, you’ll need to touch base with the hosting provider’s help desk support team. It may not make a difference how swiftly they’ll respond if you have a generic enquiry, but a problem such as a bungled software application update, for example, may lead to your website becoming damaged or unreachable on the web. And the longer you wait for the support team to lend you a helping hand, the longer the site will be down. In case you offer goods or services online, any outage will influence your site harmfully and you can lose existing or potential customers. Lots of hosting providers, particularly resellers, respond to emails and tickets within twenty four hours, but in the Internet world this is far too long, as customers will hardly ever come back to a site that isn’t working correctly over lengthy time intervals.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from us, you can just forget about waiting around for hours and hours, or even a whole day, to receive an answer to a tech support ticket or an email. No matter when you contact us, we’ll lend you a helping hand within 1 hour max with any sales and technical questions you might have. As a matter of fact, our real reply time hardly ever exceeds 20 to 30 minutes. As we’re on duty day and night, you’ll always get support in a well-timed fashion and we are aware of exactly how critical this is in the digital age. Soon after you contact us, we will answer your inquiries. In case you face any technical issue, we will solve it instead of you, or we will give you all the required information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we recognize precisely how vital it is to get well-timed help, we promise that you won’t ever have to wait for more than one hour to receive a reply to any trouble ticket that you send via your semi-dedicated server CP. In fact, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any enquiry regardless of its nature – general, billing or technical. Furthermore, our tech and customer support team will be at your service 365 days a year, which is why even if you send a ticket during official holidays, you will always receive an immediate reply, which will contain the answer to a question, the solution to a predicament or the info necessary to resolve an issue yourself – if there is something that you have to do on your end. With us, you won't ever have to spend an entire day awaiting an answer like you would with many other companies.