When your website hosting provider supplies live chat support, you can speak with a representative in real-time and find out helpful information or get a problem resolved promptly. The main advantage of using chat rather than calling to consult with a live person is that you will need only a computer with access to the web, so you won't pay any charges when you are in a different state or country. Furthermore, it'll be a lot easier to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes hard to give to the other party on the telephone. The live chat is also a faster approach to contact the web hosting company's support team as compared to using a ticketing system. Last, but not least, in case some issue needs some more time to be taken care of, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible if you're on the phone.
Live Chat Support in Shared Hosting
Together with the phone and ticket support, our company provides live chat support as well. You're able to contact us every single day, which includes holidays and weekends, and we will give you more details about the Linux shared hosting that we offer in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for solely technical issues you will have to open a trouble ticket to the technical support, because such matters require more time to be resolved, you may still contact us through our live chat for some tech details. For instance, we are able to help you set up an e-mail address in your email client or troubleshoot various issues, saving you plenty of time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.
Live Chat Support in Semi-dedicated Hosting
When you use the live chat support service that we offer with all our semi-dedicated packages, you're able to get the answers for any questions you may have or get a lot of issues taken care of very quickly. Our service is online every day, so you're able to get in touch with a representative even on weekends and holidays. If you're unsure which package is better for your sites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join the live chat before purchasing anything. In case you are a current customer, you'll be able to get more details about billing issues, account settings as well as various common tech problems you may encounter, let's say if you are unable to set up an email account in a client on your computer. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.