When your website hosting provider supplies live chat support, you can speak with a representative in real-time and find out helpful information or get a problem resolved promptly. The main advantage of using chat rather than calling to consult with a live person is that you will need only a computer with access to the web, so you won't pay any charges when you are in a different state or country. Furthermore, it'll be a lot easier to copy and paste details for instance domain names, usernames or error messages in other words details which are sometimes hard to give to the other party on the telephone. The live chat is also a faster approach to contact the web hosting company's support team as compared to using a ticketing system. Last, but not least, in case some issue needs some more time to be taken care of, you can do something different while you wait for guidance on the live chat, which means that you won't lose time - something that is impossible if you're on the phone.