A ticketing system is the most popular communication medium that web hosting providers offer to their clients. It is typically part of the billing account and is the fastest way to fix an issue that takes some time to examine or that needs to be forwarded to an admin. In this way, all replies contributed by either side will be stored in one and the same location in the event that somebody else wants to work on the given problem and the information in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will have to log in and out of at least two accounts in order to accomplish some procedure or to contact the hosting company’s customer service team. In case you would like to manage a handful of domain names and each one of them is hosted in a different account, you’ll need to use even more accounts at the same time. Moreover, it may take a significant length of time for the provider to process your ticket requests.
Integrated Ticketing System in Shared Hosting
With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can swiftly access any support ticket while you’re browsing through your website files or customizing various account settings. The ticketing system is being strictly monitored 24-7-365 by our client service staff members and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to receive help. In contrast with some web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you wish and request information in regards to any billing or technical issue. Besides, you can see a collection of help articles, which will help you resolve the most commonly met issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it is more convenient to manage everything in one location, so we’ve incorporated a ticketing system into the in-house created Hepsia hosting Control Panel, which is available with each single semi-dedicated server package. This will permit you to handle the correspondence with our client care team along with your account, which goes to say that you will not have to memorize an additional user name for another system. You’ll be able to submit a new ticket or to track down the status of an old one with less than a few clicks of the mouse while you’re browsing the files within your semi-dedicated account. Moreover, you can search through older tickets using a smart search filter or check applicable help articles with solutions to commonly experienced predicaments. The built-in ticketing system is monitored 24-7-365 with the maximum response time being just 60 minutes, so there will always be someone to help you.