A lot of users who start using their very first web hosting account, or change companies, typically have questions in regard to how certain things are accomplished or encounter problems when setting up various things, including emails, website settings, and so on. This is the reason why, some companies have compiled documentation with popular questions and issues so as to help their customers obtain info swiftly and easily. Consequently, the client service team can spend more time on actual problems that certain clients may be facing, since the solution for the smaller things will already be available on the Internet and clients can easily fix them without having to get in touch with the technical support team. Having comprehensive documentation is quite important, especially for new clients without any past experience whatsoever, as the web hosting service entails a ton of features and many people can get baffled about what to do. A good knowledge base can both help you carry out the tasks that you wish and get to know how the hosting service works in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting plans feature a comprehensive knowledge base where you can find information about all the predicaments that you could possibly encounter and their resolutions. You can get to know how to set up and manage an electronic mailing list, how to use an .htaccess configuration file, or how to proceed if the settings of your mail client are correct, but nevertheless you are unable to send emails, for example. We’ve tried our absolute best to be as exhaustive as possible and to cover all possible options in order to save you time and effort and to offer you different solutions for every issue. The knowledge base features informative articles as well – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia hosting Control Panel. You can find relevant articles about particular functions and features in each section of the Control Panel, while if you would like to check the whole archive of articles, you should go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Hosting
Our semi-dedicated servers feature a rich article repository where you can find any info that you may require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We have prepared it on the basis of the feedback that we have obtained from our customers throughout the years and, hence, our articles cover particular issues that you could experience and offer the most efficient way to recover them, for example receiving an HTTP 500 error message or being unable to send e-mail messages from your desktop computer even though you have the correct SMTP settings. The articles are available in each section of the Control Panel and you can check them whenever you like. They can help you widen your knowledge not only about our services, but also about the web hosting service as a whole, as they offer comprehensive guides and general information such as what cron jobs or file permissions are.